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  3. Returns

Articles in this section

  • How is a refund made?
  • What should I do if the amount refunded is not correct?
  • Can I return pieces from the same order at different times?
  • Why was my return rejected?
  • What happens if my parcel is lost?
  • What should I do if I want to return a faulty item?
  • What should I do if I receive a wrong item?

What should I do if I receive a wrong item?

  • 26 October 2020 16:52
  • Updated
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We work hard to always guarantee the best for our customers, but if this should happen, write to helpme@terranovastyle.com, sending us a photo of the piece. We’ll find a solution together!

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Related articles

  • Returns in Slovenia
  • What should I do if I want to return a faulty item?
  • How is a refund made?
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