How to return an item
It is fundamental for us to leave you free to return your purchases if you wish. Find out below how to return an item: you have 30 days from receipt of your order.
Returned goods must be intact and with all original tags and labels still attached. For lingerie or swimming costumes, do not remove the protective hygiene sticker.
Shipping costs applied at the time of purchase will not be refunded.
If you have received faulty goods, write to us at firstname.lastname@example.org: Terranova reserves the right to request photographic evidence before authorising a refund.
Here are the steps you need to follow:
- On a white sheet of paper, indicate the order number, the barcode of the items you wish to return and the reason for the return.
- Prepare a parcel with all the items to return and add the sheet of paper.
- Choose the courier or postal service you prefer; remember, all shipping costs are at your expense.
Teddy Spa - Logistica B2C Terranova
via Coriano 58
c/o GROS Rimini Blocco 97
47924 Rimini (RN), Italy
Returns will be processed within 7 working days of the delivery date to our warehouses.
You’ll receive an acceptance email and the amount due will be refunded via the same method used to make the purchase.
Is anything unclear?
Read the FAQs in the Returns and Refunds section!