FAQ

How to buy in 7 easy steps

• How can I recover a forgotten password?
• Can I cancel an order?
• Can I eliminate one or more items from an already completed order?
• Looking for information about the safety of our products?
• I cannot set a new password. What’s wrong?
• Can I place an order without registering?

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Payments

• How are refunds made in the event of a return?
• When is the amount I spent charged to my credit card?
• Why might my credit card be refused?
• Can I use my credit card safely online?

Shippings

• Can I change a shipping address for an order that has been placed?
• The order tracking link isn’t working or indicates an error?
• What happens if the courier can’t find me?

Returns

• How is a refund made?
• What should I do if the amount refunded is not correct?
• Can I return pieces from the same order at different times?
• Why was my return rejected?
• What happens if my parcel is lost?
• What should I do if I want to return a faulty item?

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Account

• Can I delete my account?
• Can I change my account email?
• Punctele de fidelitate au o dată de expirare?
• I’m getting too many notifications; how can I stop them?
• Can I cancel subscription to the Terranova newsletter?
• How can I change my details?