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  1. Terranova
  2. FAQ
  3. How to buy in 7 easy steps

How to buy in 7 easy steps

  • How can I recover a forgotten password?
  • Can I cancel an order?
  • Can I eliminate one or more items from an already completed order?
  • Looking for information about the safety of our products?
  • I cannot set a new password. What’s wrong?
  • Can I place an order without registering?
  • Can I find out the status of my order?
  • How can I delete items from my shopping cart?
  • What can I do if an item I like is no longer available online?
  • If I have a promotional code, where do I input it?
  • Are online product prices and promotions the same as those in store?
  • From which countries can make online purchases?
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